Within minutes of connecting via AirLink, Quest 2 would freez/screen stops moving (looking around shows black, edge of the last visible scene are cut, looking behind shows same scene upside down), sometimes buttons are super slow to respond, and when buttons finally respond I check the menu and it shows AirLink as disconnected.
I'm running on a 5GHz Wireless network with only Quest 2 connected, 4 steps away from router with clear visibility.
Headset diagnosis shows no issues.
Things I have tried:
Connecting via cable didn't have any issues before.
One thing I noticed is: if I disable auto loading Quest Home app I can stay connected for longer time, but soon as I launch the Home app or Steam games, headset will crash/freez/disconnect very soon.
I'm still new to this so not sure what other info is needed,
Any ideas on what could be wrong and how could I fix it?
Hey there, @serverions!
We see you're having some connectivity issues when using the Airlink, which we most certainly won't let get in the way of your premier VR adventures! Let's see what we can do to get you back in the action! When it comes to any sort of link issues this could be because of some internal errors that could be caused by a number of things. However don't let this worry you! We'd be happy to look into this and make sure you're all set. For us to look into the internals, we'll need to gather your logs.
Here are the steps to gather the logs:
Once you have that file and ready, you'll want to get in touch with our specialist team here: https://metaque.st/Support. Once you've gotten a hold of them, let them know, just like you did with us, all the things you've done to alleviate this. This is make sure your process is expedited and you are back in VR quicker!