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Air Link has to re-pair every time I switch profiles

zswickliffe
Honored Guest

Hey there, 

 

Just wanted to confirm if it's normal that Air Link has to be completely re-paired every time I switch profiles on my Quest 2 headset. My expectation is the device would be paired and remain paired even when switching back and forth. 

 

Would having a separate account in windows be a better way to run this? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, zswickliffe!

 

Thank you for taking then time to check in and write in to us, as it's very much appreciated! We hate to hear that you're having to deal with an air link issue. We definitely can't have that happening! As of current, we are aware if this issue, and if you're willing, we'll be better able to help you through our support system. You can submit a support ticket here: https://ocul.us/2I8wqDu. Please do provide any troubleshooting methods you have taken as well as the exact details of your situation.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks, I did submit a ticket but the response said this was intended behavior. It's good to hear that maybe you're thinking of changing this in the future, it makes it impossible to switch between mine and my fiancée's account since someone has to run upstairs for pairing. 

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