I connect my headset to my PC, I click on the Connect button and then nothing. It gets replaced by a Greyed-out Launch button that never activates, and the headset even starts lagging for about a minute. Cable link works fine. Tried rebooting everything, giving firewall permissions to every oculus app, disabling firewall. The internet connection is 5Ghz and Excellent. Anyone else with the same issue?
Hey guys! We have received similar reports from other users, so we've cascaded these details to our engineering team for further review. We appreciate you reaching out, and letting our team know of the troubles you're having! This is never the type of experience we'd want you to have, as we know how much fun PCVR can bring to your gaming adventure. The steps below are some processes that have helped other users. Please let us know if this doesn't work for you.
You can still try the following troubleshooting just in case:
Have your PC and headset both connect on the 5GHz band Wi-Fi.
So, this may sound silly... But have you enabled Air Link in the Oculus desktop app? It's under the Beta options. That setting defaults to "off" automatically gets disabled after 24 hours of not being used.
Lo, a quest! I seek the threads of my future in the seeds of the past.
Hey, yeah all modes were on, i tried a lot. I will try out a cloud gaming PC with virtual Desktop, I think my integrated graphics card on the macbook will not work out.
Hello there! We're sorry to hear you've been having issues with Air Link being stuck pairing. If you've attempted all the troubleshooting listed above, we'd like to ask that you gather your logs and submit them in a support ticket.
You can find the steps to gather your logs here. When you submit them in a support ticket, please include the details of your issue as well and any troubleshooting you've tried so far. One of our agents will be happy to assist you further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello??? Has there been no solution for this?? My pc is updated. My quest app is updated. My quest 2 headset is updated. Nvidia is updated. My firewall is not blocking oculus. The internet is working find and it's the same internet on both my pc and the headset. Airlink is selected on the quest 2.
But it doesn't work! It stays stuck in pairing. What the hell is going on??? Airlink worked for me just fine for three months now. Now suddenly for no reason it doesn't pair????
Howdy there, @cicadarainbow! We understand that you're having trouble pairing your headset with the PC when using Air Link. And we recognize how this may impact your VR experience. We'll leave some suggestions below for you to consider, as well as the minimum requirements that the PC must meet that you'll be able to check here.
Connect your PC with the ethernet cable.
Make sure that your PC and headset are connected to the same internet connection (5GHz is recommended).
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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