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Air link and oculus link doesn't work anymore. HELP! Quest 2

Fepom
Honored Guest

Hi, So...I stopped playing for like 2 weeks and today I had some free time to play, but nothing works anymore. I did all the updates that were in my notifications. Oculus > PC app > Graphics cards. After that...nothing.

Neither Air link or oculus link connect to my notebook. And yes, they are using the same high speed Wi-Fi, and within range.

- Air link identifies the notebook, when I try to connect it kinda crashes, it keeps loading forever when I choose to close, it says that it's connected, but it's not;

- Oculus link and the software are connected, the oculus is there on the screen as "connected", charging and all, but when I try to activate the oculus link, it keeps loading forever;

 

I have tried:

- Reinstalled the software and I've also tried just repairing it;

- Factory reset;

- Log out and back in again on all my accounts;

- Connecting the notebook to ethernet cable;

 

 

Thanks in advance.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Fepom! We noticed that you are experiencing some connectivity issues with Air Link and Meta Quest Link. We want to make sure that you're able to use your headset to it's full capability and know how bothersome it is not to have that full potential. We would like to get you over to our dedicated Support Team so that we can do some more extensive troubleshooting with you. Please click here to connect to a specialist so that we may further assist you!

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