Air link suddenly not working, and can't contact meta quest support because of error.

[Lazar.1]

It's been a while with me using air link, and now it just doesn't work, my quest cant detect my computer and vice versa. I tried everything, I disconnected and reconnected to the internet, reset both apps, try steam link, scream at my VR, nothing worked out. I am trying to use steam link, and it says "streaming VR is only allowed on the local network" I would like a fix to this as I have superhot in steam VR and I am trying to get steam link or even air link to work, and each time it works (1/1034 times) it makes me have to pair it as if its my first time using quest link on the computer. Sometimes my VR's internet is just acting stupid, but in that time it was just fine. 
I have a wifi6 router.
I have a quest 3.
My computer specs:  CPU: Intel core (TM) i7-7700HQ   CPU @ 2.80GHz      Memory: samsung 16.0 gb        GPU: nividia gefore GTX 1060 6gb. Hard disk: 2TB + 512GB

[MetaQuestSupport]

Thanks for clarifying the situation @Lazar.1! We appreciate you letting us know more about your experience and environment. With this particular situation, being this far away from the connection point is likely the cause in being unable to connect on a wireless connection as the distance you mentioned is a significant distance away from your nearest access point. As the issues are happening wirelessly, the next steps are to try and see if you are able to connect to your PC using a wired connection and to determine if there are any issues from that point on. 

[Lazar.1]

It randomly worked yesterday perfectly fine on Air Link, and I didn't add any tweaks

[MetaQuestSupport]

Thank you so much for letting us know. If you ever need assistance in the future feel free to reach back out to us, as we are always here to help.
 
Have a great rest of your day!

[Lazar.1]

it worked again, but this time it was Laggy as hell and it did not work, 5 seconds into SuperHotVR and it stopped on working. I reset it 24 times, no help. 

[Lazar.1]

If possible, is there any way to get the game natively on quest without having to pay for it again? I do not meet the specifications to refund the game, and I need help with this please..

[MetaQuestSupport]

We appreciate the thorough reply, @Lazar.1! To be absolutely sure, was SUPERHOT VR purchased through Steam? If so, the best next step we can recommend to look into refund options would be to contact Steam's support team about this, as we are only able to handle purchases made directly through our official store. Aside from this, could you let us know if the lagging issues are happening with any of the games/apps you have from the official Meta Store, or if they are only happening with SUPERHOT VR and other Steam VR games? We appreciate any insight you can provide here, so get back to us when you can! 

[Lazar.1]

The lagging issue is only with air link in most days, and sometimes rarely in scary baboon. steam declined the refund, and would there be any way I could receive SUPERHOTVR in the official meta store? Thanks for the continuing support.

[MetaQuestSupport · Accepted solution]

Thank you for getting back to us. We want to let you know that we cannot guarantee that Air Link will work properly on a mesh network, but we do want to ask you to attempt to use a compatible network. We are unable to add SUPERHOT VR to your library as Steam is its own platform, and we are unable to access that. We do recommend reaching out to Steam support and asking them what the best next steps would be. If you do attempt a different network, please let us know so that we will be able to further assist you. We hope to hear from you soon!

[MetaQuestSupport]

Hey there, @Lazar.1! We wanted to reach back out to see if you are having any issues with your air link. We are here to help, and we hope to hear from you soon!

[Lazar.1]

Its sometimes working, sometimes laggy, but now it always detects my computer, which is good, as i'm planning to get gorilla tag on steamVR