Air link virtual desktop black screen - Meta Community Forums

Marti_432 · 2 weeks ago

I've done long search and tried many things to combat this issue. I am having notebook with iGPU AMD and dGPU RTX 2060 max-q. Problem is when I load via air link I can't see desktop screen. The only way I was able to fix it was to set oculus through windows graphic settings to power saving (iGPU) however I experienced major frame drops. I want to avoid disabling my iGPU. I've been fighting this issue for days and I have my headset bought recently. Thanks for suggestions!

MetaQuestSupport · 2 weeks ago

Hey there, @Marti_432! We hate to see that you are having to deal with a black screen while playing PCVR. We know how having to experience this issue can keep you from enjoying a full VR experience, and we would be happy to help you with this issue!

Let's first see if your OVR Sever is running on the same graphics device as your desktop. To do so, please follow this path:

Go to Windows Settings > System > Display > Graphics Settings
Click Graphics performance preference
Click Choose an app to set preference > Desktop app
Locate your OVRServer_x64.exe. It should look like this:
- Oculus\Support\oculus-runtime\OVRServer_x64.exe
Click Add
Set this to Power Saving then close the settings menu and click Save
- If this does not work or is already the setting selected, Performance Mode can be tried instead
Reset the computer and test VR Desktop

Please let us know if doing this is able to help with your issue!

Marti_432 · 2 weeks ago

Yes I tried this option and it worker however I've experienced major frame drops which is caused by integrated GPU in my computer as stated in my picture. My iGPU is not able to handle VR at all. It is very unstable and lags a lot when using. I would prefer to find way to use my dedicated GPU which is RTX 2060 stated in picture. I have tried updating software to latest versions, repairing oculus app, rebooting etc.

MetaQuestSupport · 2 weeks ago

Thank you for providing that picture, @Marti_432!

Based on the image you provided, it seems that you are able to switch between GPUs to alter your performance rate. Are there any errors when you try to do so? If so, could you please provide pictures of the error messages so we can better understand what you are experiencing?

Please provide as much information as you can about what you are experiencing. Once we have more details, we will be able to better assist you!

Marti_432 · 2 weeks ago

I do not get any errors. I can reference to this post: https://communityforums.atmeta.com/t5/Get-Help/Black-Screen-when-using-Virtual-Desktop-in-Oculus-PC-...

However I experience frame drops when switching to power saving option. Details mentioned in my last post.

MetaQuestSupport · 2 weeks ago

Hey there, @Marti_432. While not using the power save option how does the performance look now that your GPU was switched over? If it ends up running better then we'd recommend using that. Alternatively, we can try out a full reinstallation of the desktop application like someone recommended in the post you've linked. Let us know if you've already tried that and/or if it doesn't help. We'll be looking forward to hearing back from you!

Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
You can find steps on how to do so by clicking here.
Reboot into Safe Mode.
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.

MetaQuestSupport · a week ago

Hello there, @Marti_432! We'll keep an eye on you and see if the troubleshooting methods helped you. If you require any additional support, please let us know. We'd be pleased to assist you.