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Airlink Broken

MJayOnVR
Level 2

I Open Airlink (which i have a gaming pc compatible and wifi good enough for it) i get on, and this grey triangle apears, and i cant get on pcvr, i reboot my pc, reboot oculus, and everything, and it just wont open

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We understand how this can really put a damper on your gameplay, and we want to help you get back into VR. If you could please gather your logs so that our support agents can get a better look into your issue, we will leave the steps on how to do so down below. Once you are done, please go ahead and submit a ticket on our support site, which we will leave here. Please make sure to include all details regarding your issue, including your logs. Thanks! We look forward to hearing from you! 

 

Steps on how to gather your logs: 

 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
  7. Attach the newly created zip file to your next support response.

I`ve Sent it Now.