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Airlink can’t find my PC at all, not even showing in the pair menu. It used to, I need help.

TheSiemsKiddos
Honored Guest

I tried looking it up and trying various things I found here and nothing I could find short of resetting my headset to factory has helped. I really don’t want to sacrifice my save games, and logging in sucks on Meta for me as it’s connected to my mom’s Facebook, she set it up years ago. also what if it doesn’t even work then? I’ve tried :
Rebooting the pc and headset numerous times
Using an Ethernet cable
Resetting my router. A lot.
Trying both bands of my network (it has 5GHz and 2.4)
Reinstalling oculus software on my computer 
Checking for updates of both windows and link software
Allowing it through my firewall actively
Running OVRServer.exe as admin
Is there anything else I can try when I get up tomorrow?
I hate playing with a cable because of how easy they can break through normal use (I’ve gone through 3 in 3 years, they must be really shoddily made)
I’m on windows 11

regards, 

Nate

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello, @TheSiemsKiddos! Thank you for bringing this to our attention, We also would like to thank you for attempting a couple troubleshooting steps on your own. We recommend you perform the following steps to help both diagnose and repair your Air Link issues:

 

  1. Are you trying to use Air Link while the headset is connected via Link Cable? Enable one method of connecting to your PC at a time in order to ensure your Quest 2 isn't confused.
  2. Perform a Repair on the Quest 2 PC App with your antivirus software and firewalls disabled.
  3. Double check that your phone, headset, and PC are all connected to the same network.
  4. Troubleshoot your Wi-Fi issues using RouteThis Helps and make sure to record Your Key.

If you're still not able to connect again using Air Link, reach back out here in a PM  with Your Key. You can also reach Your Meta Support Team by first choosing what method of contact works best for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, TheSiemsKiddos! We realized that we have not heard anything back from you regarding our most recent interaction. We hope you are doing well! If you are in need of further assistance, please do not hesitate to reach out; we would love to continue helping you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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