Airlink encoder bug population

[azmodey]

Dear oculus users,

I would like to check if everyone is affected by the encoder bug or only a few.

Would you kindly try on your side if it is happening.

In the OculusDebugTool usually in :
C:\Program Files\Oculus\Support\oculus-diagnostics\

HUDs
Visible HUD => Performance
Performance HUD - Mode => Oculus Link Detail

Can you check if the Frame rate (Hz) bottom left corner is always constant (like in the screenshot below). The only stutter if suffer is when the frame rate drop from the target framerate (72 in my example) to 1 frame or more below suddenly, for no visible reason.

Dear Meta support, can you explain all the graphs please or link to a documentation please ?

[MetaQuestSupport]

Hey @azmodey. We understand how hard it can be to game when you're getting drops in your frame rate drops when gaming. When it comes to an issue like this, we would need to look into this further by getting your Logs. 

However we can't review your Logs from here because we don't have the resources to do so. So when you collect your Logs, please follow this workflow to create a ticket on our support website. 

Meta Quest software or content > Other software or content issue 

After that you'll have the chance to speak to one of our agents through an email, a live chat, a chat via WhatsApp or a scheduled phone call. Please present the agent you get connected with your Logs and they will be able to look into this further for you. 

[azmodey]

Thank you, I already opened a ticket and do everything your support team ask to me during several weeks before they close it saying, they know but they cannot fix it.

[MetaQuestSupport]

Thanks for informing us of that. Since our support team wasn't able to fix this issue, it may just be a bug in the system. You can report this as such and hopefully are engineers can take a look into this and fix it in a later update.