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Airlink having issues and did not meet PC requirements

Gvxtqz
Honored Guest

been playin this for a long time and today i noticed it said the pc didnt meet requirements but it never didnt, i checked the requirements and didnt see a problem then i triedto use airlink then im just stuck on the menu. i can look around just cant move my hands cant see any other frame and its just annoying

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Gvxtqz! We'd like to begin by apologizing for the delay in our response. We appreciate you reaching out to us regarding the issue you're experiencing when trying to connect to Air Link. We're delighted to lend you a hand, but first, we'd appreciate it if you lent us one by answering the following so that we can better understand why you aren't able to connect to Air Link. 

  • What Meta device are you trying to connect to Air Link?
  • Have you ever been able to connect to Air Link? If so, when was the last time you were able to connect to Air Link, and what changes, if any, were made to your Meta device or PC?
  • Have you received any other error messages? If so, what did they say? Is it possible for you to send us screenshots?
  • What troubleshooting steps have you taken so far?
  • What happens when you try to connect your Meta device to your PC using a Link cable?

We understand that you've already checked your PC's requirements, but we kindly ask that you double-check them by clicking here and then letting us know what processor, graphics card, memory, operating system, and USB ports your PC is running. 

 

We're looking forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there again, @Gvxtqz! We want to make sure that you're able to connect to Air Link, so we're following up to see if you still need assistance. If you do, we kindly ask that you please respond to our previous post so that we can better understand why you aren't able to connect to Air Link. We can't wait for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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