03-23-2023 02:45 AM - edited 03-23-2023 03:25 AM
Yesterday i connected my quest 2 as usual via airlink, for unknown reason it was really slow like 1 FPS. I restarted oculus software on windows through beta settings, restarted my pc, quest 2 and router. Now whenever i try to start airlink it just shows the black loading screen for a moment and kicks me out back to home menu. On windows pc i can see a notification popping up saying "We can't find your headset, please connect your headset". I tried to delete headset, pair it again with windows, disable quest link in the quest settings, even reinstall the oculus software. But nothing helps, i just end up with this error notification and can't get it working again. Any advice on what to try next is appreciated. And just as side note - virtual desktop continues to work completely fine, but for some games i prefer airlink. Please help, thanks in advance. 🙂
My assumption is that oculus software on windows has some cached corrupted headset info somewhere like in registry, but not sure where to look and what else should i try to delete.
03-23-2023 07:51 AM
Hey there @demergy! We completely understand how it feels to have issues with AirLink. We first recommend trying to do a repair of the Meta Quest PC app. In order to do this you can follow the steps listed below:
If you're still having issues after trying that please reach out to our wonderful email, chat, and callback support team. Through these channels we have access to more tools that will allow us to provide more robust support for your issue. Thanks!
03-23-2023 11:24 AM
Hey, thanks for suggestion. Unfortunately it did not help, so i will contact the support via chat.
03-23-2023 01:17 PM
Hey there @demergy! Sounds great. Here is a link to our support team if you still need it.