cancel
Showing results for 
Search instead for 
Did you mean: 

Airlink suddenly stuck searching for PC

Stuchoo
Honored Guest

Until recently my airlink has worked pretty flawlessly but since around a week ago, airlink has been struggling to connect to my pc. 

On quest 2, when I open the airlink menu, it will just say seaching for pc. Sometimes, after a few minutes, the quest and pc will pair and I can use airlink without issue. 

 

Below are some steps I've taken when troubleshooting:

-Restart both pc and quest 2

-restart oculus service on pc app

-switch to cable link on quest 2, restart quest 2, then switch back to air link

-remove device on oculus pc app, then try to re-sync

-factory reset on quest 2 (works for 1 session then issue reoccurs)

 

PC Specs:

Rtx 2060

Ryzen 1600x

16gb ddr4 ram

 

The pc is connected to my router via ethernet, and the quest 2 is the only device on the 5G wireless network band from my router. 

 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @Stuchoo! We'd love to look into this with you so Air Link can run properly again. Please gather logs following THESE instructions then drop the resulting file in a support ticket HERE. Thanks and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?