cancel
Showing results for 
Search instead for 
Did you mean: 

All my games and apps dissapered from oculus quest why our PAID GAMES are linked to oculus servers?

fenix777tj
Honored Guest
Yesterday i was about to use my quest and all my games and apps where gone, i tried everything from restarting to logging out and then in to my account. Searching reddit and other stites, i learned that OUR PAID games are linked to the oculus servers and that gets me very mad. How is it that something that we paid for is dependant on the servers of the seller, what about if at some point all the web goes down, then, are we fucked without our games we paid for? is like buyin the old disk games and haveing the company just go into our houses and take those away just because THEY are having issues with their system.

Is not fair, and i will be looking if it is LEGAL. i have bought more than 40 games between my oculus go and oculus quest. We all have to say something about this so we can be sure our purchases are safely ours, not theirs.

Anyway, have someone foud a FIX for this yet?
22 REPLIES 22

Deadman1981
Protege

wuzp said:



Anyway, so far there have been a total of 14 people report this problem across all the threads and the problem began 5 days ago on 29th May (unless I've missed a post).

I'm not sure how that number translates to total people affected as I'm sure that some people don't join a forum to report and maybe just submit a ticket without posting here. But I'm kind of thinking there would have been more people if it was server related? just my thoughts.


It would be interesting to see a breakdown by country; and then compare it to the authorized country list.  My hypothesis is either the 14 users are trying to use the devices from unauthorized countries, or their real names are on some kind of undesirable persons list.



Or Oculus is just bad....
In my case,the library reworks after 1 week... and failed  for a new time after 3 hours.... -_-!  My experience  with oculus and their support are too bad.
I finaly get refund for all my games and leave Oculus.

Deadman1981
Protege

Telb60 said:

I have the same issue my games no longer show in the library. So what now do we just wait till this is resolved? 

I had repair, ununstall etc... Nothing worked. The support answered me after 5 days just to said me "restart your computer".... lol
The libray rework after one week  but three hours later the problem is back.
The problem is from them, so just wait..
Personnally, I just asked refund  of my games.

I absolutely agree, this is a deal breaker.  I will never buy another game from Oculus/Meta/Facebook again.  Steam is the way to go! I should have known.  Anything that REQUIRES a Facebook account is crap.  I should have known. Ugh!

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?