For the last 3 months I have been back and fourth with support trying to recover my account with my transaction history and games. I somehow merged an account and then next thing I know I'm on a new account that has no games, no transaction history. I never deleted the account I have had for over a year and now I I receive this response from support after months of trying to get my games back.....
Hello.
It looks like deletion trigger and not able to locate with our system. We do not have ability to recover the account once it deleted from the system. Same as transaction history.
Unfortunately, there is nothing we can help further on this issue. If we cannot locate the any data, there is not much we can do.
inconvenience!!! seriously??? We are talking over 500 dollars worth of games I have bought. I have all the receipts, So does anyone know how to go about getting what I OWN back??
If you actually have receipts for all these games they will have order numbers that Oculus support should be able to trace them back to a user account and/or source of payment.
The account merging process a few months ago was a little bit confusing and some found that pressing buttons a little too fast while doing this ended up causing problems. Hopefully if Oculus can trace back your receipt's order numbers they can activate these games on your current account. Again, kind of a grey area since no purchases are officially transferable. Good luck mate.
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I have purchased a lot of games and played for many years on this Oculus 2 and I had a situation where someone hacked me and I can no longer login customer support told me I had to do a factory reset which wasn't an issue for me because I've had to do it before because of other reasons and got my games back but this time when I log back in I lost all my games and I can't retrieve them and I have to start over is there a way to get my games back or all my money back for my games cuz I spent a lot of money within the years on these games please someone help me
I know on all these games there's got to be a way you see a history of them buying and purchasing and playing there's got to be some kind of way you should be able to tell that someone has purchased purchased a game and has played it for so many years there's got to be someone out there that can help me please
What if it's been years since you purchased game and you no longer have those receipts isn't there any other way they can track and pull up the information I'm sure everything gets logged into their system and they see and know everything about the purchase history of someone besides that way
Hey there @Blipvert75! It seems like you're facing an issue with not being able to view your purchases. If you could kindly send us a private message, we'll gladly investigate this matter for you! Our main goal is to assist you in getting back into the game. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey @Blipvert75! We wanted to check in and see if you managed to crack the code and find a solution to your gaming adventures. If you have any queries or need a helping hand, feel free to give us a shout!
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