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All of my games are gone?

Zuccing
Honored Guest

I've got a bad feeling about this...

So I set up my Oculus Rift for the first time in a couple years only to find that all of the games I bought are now gone.

Last time I used my Rift, I'm pretty sure I was using my Facebook account, but when I signed in this time, it said I needed to create a Meta account. I tried to do that but it said my username was taken (presumably by me), but I only have the one account with one email address. 

After being met with this impasse, I created a new username for my Meta account, but now my game library is empty. 
How do I get the games back that I paid for? I was looking forward to playing Superhot again.


Also it's a Oculus Rift, not Rift S. It wouldn't let me enter that as an option.

1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @Zuccing 🙂

Yes, you should have migrated your Oculus account to a Meta account by the end of March 2024 at the latest. Then you would still have all your games.
All people got emails to remind them that the old accounts will be deleted.

Send a PM @MetaQuestSupport they may still able to help you getting your games back or recover the old account.

Click on their name to visit their profile page, then click the "send message" button.

Wish you luck🤞

View solution in original post

1 REPLY 1

Choleni
MVP
MVP

Hi @Zuccing 🙂

Yes, you should have migrated your Oculus account to a Meta account by the end of March 2024 at the latest. Then you would still have all your games.
All people got emails to remind them that the old accounts will be deleted.

Send a PM @MetaQuestSupport they may still able to help you getting your games back or recover the old account.

Click on their name to visit their profile page, then click the "send message" button.

Wish you luck🤞

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