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Almost a whole month and no reply from support

neru
Honored Guest

On April 16th I opened a support ticket, and received the following message:
Thank you for reaching out to Meta Store Support. Support case #06937474 has been created for you.
I've never gotten a reply or any updates after that.

Am I supposed to open a new ticket and wait another month or what?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Neru, and thank you for bringing your recent experience to our attention. We want to make sure your concerns are addressed, so we'd love to work with you to take a further look! To help us get started, please send us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Neru! We wanted to follow up with you to see if you needed any help with the issues you were having. If so, please reach out to us via PM so that we can collect sensitive account information while keeping it safe from the public eye and continue to look into this further for you. We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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