cancel
Showing results for 
Search instead for 
Did you mean: 

Always says I have impending hardware issue that won’t let me open vr

brenttucker
Honored Guest

I’ve checked all my drivers on my computer to make sure their up to date but every time I try to use Airlink it says I have a hardware issue that won’t let me open steam vr

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @brenttucker! We're sorry to hear you're experiencing this issue when you're trying to game! Can you tell us if  this only happening when you're trying to open SteamVR? We would also like for you to perform a clean uninstall of the Oculus home software. 

 

  1. Disconnect your computer from the internet.
  2. Backup any necessary content.
  3. Reboot into Safe Mode.
  4. Uninstall Oculus PC app using the Control Panel.
  5. Delete all Oculus folders from the following folder:
    • C:\Program Files
  6. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  7. Restart your computer in normal mode.
  8. Reconnect your computer to the internet.
  9. Install Oculus PC app again using the setup tool from our website here.

Please let us know if this resolved the issue! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We wanted to check in and see if you were still in need of assistance? 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!