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Among us vr needs repurchase after pre-order

yeeterkid12
Honored Guest

So when I saw among us vr for preorder I preorderd it a while ago and now it says I have to buy it even thought I bought.

1 ACCEPTED SOLUTION

Accepted Solutions

TheAntiSocializer
Meta Quest Support
Meta Quest Support

Hey guys! Just reaching out to say I've gotten confirmation on this issue being resolved. Go ahead and try to download the game now!

 

If you seem to still be running into some issues with downloading Among Us after purchase, feel free to shoot over a PM or create a ticket with one of our agents!

Sometimes it's okay to be a little Bing Chilling

View solution in original post

22 REPLIES 22

MetaQuestSupport
Community Manager
Community Manager

Hello @yeeterkid12! We understand you're having issues with your Among Us app. We know how eager you must be to start playing and we'll be happy to help!

We've looked into your account and it seems the card on file was declined. 

We suggest you reach out to your provider for any information on this. You also have the option of changing the payment method on the account.

Let us know if you have any questions.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Ah I was afraid of this, I guess Becuase I spent more then 10$ on the card ok then thank you for the help I appreciate it also I have drift again where it like will let me move then will stop do you have any more solutions for that?

You're very welcome! There is currently no new type of troubleshooting for stick drift. We're sorry to hear this is happening again. No reason to worry though, we can look into that for you.

  • Has it been dropped or bumped? 
  • Have you tried cleaning it? Remember not to use rubbing alcohol. 
  • Does this happen in one app or all apps?
  • Are you using a cable link?

Do let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I also preordered the game and got the receipt for purchase but the game will not download nor install. 
Just a spinner in the store and I cannot order again or download or start it. Plenty of space left on the Device +70 GB

Did you manage to fix this, I have the exact same problem?

Sorry but not yet. 
support is confirming that there is a percentage of users with this issue. 

TheAntiSocializer
Meta Quest Support
Meta Quest Support

Hey guys! Just reaching out to say I've gotten confirmation on this issue being resolved. Go ahead and try to download the game now!

 

If you seem to still be running into some issues with downloading Among Us after purchase, feel free to shoot over a PM or create a ticket with one of our agents!

Sometimes it's okay to be a little Bing Chilling

Hi the issue is still the same.
I have sent multiple PM's and even got the reply in a PM to send a new PM.
Also got suggestion on uninstall the game. Kind of hard to do since the issue is that it will not install. It is just a spinner on the install screen where the install/start button should be.
However it clearly states that it is purchased and the same indication on my credit card.

They told me that I didn’t have any money on my card and it canceled the order 🤦🏼