12-07-2022 03:51 AM - edited 12-07-2022 03:52 AM
Hallo,
I have a strange problem for a couple of days now.
While using the headset the view jumps to the back. This happens in home and while using apps. This is during a game specially frustrating.
Using the 'Oculus'-button recenters the view but only for a few moments before the view jumps 180 degrees again.
I'm wondering, is this a software problem and it is only a question of propperly readjusting? Or is it a matter of damaged hardware?
Thanks in advance
Michael Whanell
Solved! Go to Solution.
12-07-2022 05:26 PM
Hey @Michael_Whanell, we want to make sure that using our device is an enjoyable and comfortable experience for you. We can't wait to get you back up and running. We have a few wise suggestions to get the quest to work correctly.
Let us start with clearing out your guardian cache:
Another possibility is that the textures or objects in your play area don't contrast well enough, misleading the tracking cameras.
Here are some steps you can do if you discover that your device is still not picking up the correct location or resetting while you play:
Please get in touch with us if you're still having issues after attempting these steps so we can offer more assistance.
12-07-2022 05:26 PM
Hey @Michael_Whanell, we want to make sure that using our device is an enjoyable and comfortable experience for you. We can't wait to get you back up and running. We have a few wise suggestions to get the quest to work correctly.
Let us start with clearing out your guardian cache:
Another possibility is that the textures or objects in your play area don't contrast well enough, misleading the tracking cameras.
Here are some steps you can do if you discover that your device is still not picking up the correct location or resetting while you play:
Please get in touch with us if you're still having issues after attempting these steps so we can offer more assistance.
12-14-2022 10:20 AM
I did what you suggested and it seemed to be working. Since Ive done the Guardian Reset I didnt have trouble any more. So thanks again for a great support 🙂