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Annual $25 credit missing from free trial

IggyTheGoated1
Honored Guest

‎03-28-2025 05:28 PM

I was on my phone until I got an e-Mail from Meta Quest Promotions that said “upgrade to a free trial and get a $25 Meta store credit. I had upgraded, (I do have evidence) and after the subscription was over, I checked if I got the credit. Now, for some reason, it hadn’t given me the credit. I need answers. How else am I gonna play Onward?

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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

‎03-28-2025 06:31 PM

Hi there,

 

Thank you for taking the time to post about your credit issue, bringing it to our attention.  We'd certainly like to look into this further.  Please click on our name while logged in, and send us a private message so we can collect some more information and investigate this further!

 

Thank you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MetaQuestSupport
Community Manager
Community Manager

‎03-29-2025 07:08 AM

Hi there,

 

Just checking in to see if you still need a hand?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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