Hi, sorry I don't know the etiquette for posts here, but my Quest 2 has been experiencing a strange problem since last night. It pops up a "something went wrong screen" followed by a "generate a new device code" prompt.
The only issue: this dialogue box has replaced all the normal Quest menus in that I am unable to interact with anything but this prompt. So when I clock on "generate a new device code" it reinstantiates the error after a half second of load time, essentially doing nothing. If I press the menu button, I just receive this dialogue box only.
It does not matter if I am connected to my computer or not, it still does it regardless, but my computer seems to accept the connection to the Quest 2 without any problems. It appears to be on the headset's end, I think.
If anyone has had a similar issue, I would really appreciate any advice. I even factory reset the device, and it's still hardlocked. Thank you!
Hey there, @Honeyloupe! Not being able to access your device due to this error is not something we like to see and would love to get you back to gaming as quickly as possible. We would like to get some more information on this situation to be able to best provide troubleshooting for this. If you can answer a couple questions below, we will do our best to narrow this down to get the best options for troubleshooting.
Have you been able to use the device without issues prior to this starting last night?
Is this a new device or one you have had for some time?
Have you checked the linked account via the mobile app to see if there is any codes there to input to your device?
Please reach back out with this information, and we would be happy to work with you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Honeyloupe! Not being able to access your device due to this error is not something we like to see and would love to get you back to gaming as quickly as possible. We would like to get some more information on this situation to be able to best provide troubleshooting for this. If you can answer a couple questions below, we will do our best to narrow this down to get the best options for troubleshooting.
Have you been able to use the device without issues prior to this starting last night?
Is this a new device or one you have had for some time?
Have you checked the linked account via the mobile app to see if there is any codes there to input to your device?
Please reach back out with this information, and we would be happy to work with you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I very much appreciate the quick response. Though I should have made a reply earlier that it fixed itself. I thought I had conducted a factory reset beforehand, but I had not done it properly. It seemed a factory reset was all it needed. As for the root of the issue, I couldn't tell you what happened. I have a suspicion that since it was a hand-me-down from family, the first person who owned it unlinked it from their phone app, and it was confused. Because, I had been able to use it without issues, I've had it for a while, and I did not even have a mobile app linked to it yet.
Again, I appreciate your speedy response, and I hope my answering of the three questions and my other context can at the very least help identify to you what the root of the problem is so that it can be fixed and no one else has to experience it. Cheers!
Thank you for reaching out and giving us an update @Honeyloupe! We're glad that a Factory Reset helped but always make sure you have Cloud Backup enabled to do so. Please feel free to reach out when you're having any issues or additional questions or concerns. We are happy you're back into gaming, have a great one!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @Honeyloupe! We're checking in to see whether you need any more assistance from us. If so, don't hesitate to reach out to us with any questions, problems, or concerns. We appreciate your time contacting us before, thank you. We hope you have a nice day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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