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App is asking me for Location service permissions

MystaMagoo
Heroic Explorer

Why is the app bugging me incessantly to turn location service on?

To the point where you cannot STOP the popup from repeatedly appearing! 

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo
8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there, @MystaMagoo. We certainly want to get this issue resolved, and we see you have sent us a "private message," and we will be responding to you there. Thank you for your time, and we'll talk to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi

That PM was a different matter.

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

Hi again, @MystaMagoo. Thank you for clarifying that for us. Are you still experiencing the issue with apps asking you to turn on location services? If so, can you tell us:

 

  • Which apps are giving you this issue?
  • Have you tried to uninstall/reinstall the apps?
  • Have you tried to enable location services to see if the pop-up disappears?

We hope to work with you to find a solution to this issue, and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Its the oculus/meta android software not an app.

Soon as I open it its 'enable location service.go to settings.

No matter what/where I click it just keeps coming back.

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

Hey there! Thanks for that rapid reply. We always appreciate that. As well, thank you for that clarification. Here is some more information on how to manage your location services and how you can enable and disable them. We truly hope this proves to be helpful for you, and if you have any further questions, please do not hesitate to reach out to us again. Thank you for your time, and happy gaming!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi

I should have been more specific,my bad.

That relates to the headset,I mean the app on my phone,Meta Quest,see attached.

Although now I have more info.

It only pops up if Bluetooth is enabled.

If bt is off when you open the app  you get a turn on bt pop up.

Click that away and thats it.

However if bt is on you get the attached but that won't click away,just keeps coming back.

Antec Quattro ~ Asrock Taichi X399 ~ Threadripper 1920X ~ 32gb 3200mhz GSkill ~ RTX3060ti ~ m.2 970evo

Hi again! Thank you for clarifying that even more for us, and we're happy to hear that the issue has been partially resolved. One of the things we would recommend would be to have you clear the cache and cookies from your mobile device to see if maybe when it's connected via Bluetooth, you will not receive that pop-up anymore. Additionally, can you please try to uninstall or reinstall the app on your mobile device as well? Please keep us updated on this issue, as we want to make sure it gets resolved for you as soon as possible.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @MystaMagoo! We just wanted to touch base with you again to see if clearing out the caches and cookies on your mobile device affected your symptoms when Bluetooth is turned on, and if you were able to successfully unintstall/reinstall and if that made any changes for you. Please let us know when you can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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