07-13-2024 01:38 AM - last edited on 07-13-2024 07:54 PM by AliceinVRworld
My son enjoys playing Gorilla tag and other games, but the app won't open as its stuck on the updating page. It's been like this for over a week, other games are also doing the same thing. We have tried rebooting, but nothing is helping. I reached out for help via is VR options within the menu but haven't heard from anyone, so unsure if this was the right way to reach out.. so I thought I would try here.
Any help would be really appreciated, thank you 🙂
Solved! Go to Solution.
07-27-2024 05:13 AM
Good morning,
Sorry for the delay in replying to your message, we have been away from home.
Can you recommend what app to download onto the computer, as meta quest is not showing for PC only mobile phone. When I did check the windows store on my son's computer it didn't bring anything up for meta quest, but other apps for VR.
Thanks, and regards
Sarah
07-30-2024 09:17 AM
There is no need for an apology. We are still here and happy to help. With that being said, we would like for you to try to factory reset your headset first before trying to install the Oculus Desktop app and see if that helps you get past the app update.
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07-31-2024 09:55 AM
Hi again! We wanted to follow up with you to see if you still need help with your app, which is stuck on updating. If so, let us know, and we will be happy to continue to help you!
08-07-2024 08:46 AM
Good afternoon, we have finally carried out a back up and a factory reset. This has now cleared the problem. Gorilla tag is now working. Thank you for all your help.
Regards, Sarah
08-08-2024 09:16 AM
Hey there EJM95! I'm one of the newer mods here on the forums, and came across your thread. I just wanted to say how awesome it is that the steps provided for you worked, and thank you for confirming they did. It's always nice to see that, and it helps out other people who might be having the same issue. Anyways, hope your enjoying being able to use Gorilla Tag again!
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