02-02-202405:11 PM - last edited on 06-11-202409:39 AM by TheAntiSocializer
I'm using a oculus quest 2 and when on the app when I type the code to pair (in setup) it says pairing then takes me to put the code in again and it just repeats I've factory reset two times now please help!
A coworker told me to try using the Meta Developer Hub from my PC and connecting the device from there. It worked nicely. I am not sure if this will work on accounts that are not registered as developers though.
This could be a temporary solution, until the app or the headset's OS (not sure which of both is causing this issue) is updated.
Hey there @Cilst! We understand you are having issues with pairing your Quest 2 device with the mobile app. We'd love to look deeper into this and help you as best as we can, so that you may enjoy your journey in the wonderful world of VR! With that being said, we have a few questions to get a better understanding:
Have you previously paired your headset with the mobile app before?
If so, are you using the same mobile device?
What error messages are you receiving if any?
Is your phone and headset connected to the same network?
Once we have this information, we can continue assisting!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Draxter16! We saw that you were experiencing the same issue, however on the Quest 3 and not the Quest 2. We would be more than happy to look into this further for you, just for clarification can you let us know the following:
What troubleshooting steps, if any, have you already attempted to get this resolved?
We do look forward to hearing back from you and working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, I've tried factory resetting my headset (many times) and I have tried installing the app on several different devices, in none of them was I able to pair it. I have also tried on different WiFi networks and I have also tried restoring the bluetooth cache on all devices, none of those fixed the issue.
On a final attempt I tried to pair the device to a different Meta Account, when doing this a message prompted saying "Can't pair headset - We've detected an issue with pairing your headset. Contact Meta customer support so we can help fix the issue."
Thank you for verifying this. We highly recommend you sending us a PM, so that we may further look into this issue for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We are looking forward to hearing back from you shortly!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
A coworker told me to try using the Meta Developer Hub from my PC and connecting the device from there. It worked nicely. I am not sure if this will work on accounts that are not registered as developers though.
This could be a temporary solution, until the app or the headset's OS (not sure which of both is causing this issue) is updated.
Hey again @Draxter16! We're so glad to hear that you were able to resolve your issue! Please feel free to reach out to us though if there is anything else we can assist you with in the future.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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