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App purchases

Daveryall
Honored Guest

Just curious, how many people are having trouble purchasing apps? I just bought a quest 3 and also purchased several apps with my Visa. Now I can't purchase any apps and Meta is just paying lip service. Over 6 days a no resolution. Used the same card to purchase over $100 in apps and a  subscription to Meta+. No issues with my card on my end. Can't even enter a new card. Meta will not provide a phone number to talk to someone and has no official complaints form. Despite a promise of a quick 48hrs response it is now a full week and nothing but the standard " We are working hard to resolve this quickly". At this point I have spent almost $1000 on the quest 3 and the games I was able to purchase. I am effectively restricted to the the few games I have and any demos or free apps available. I would have been better off with an etch a sketch. I understand that Meta wants to make sure that my card is good and not compromised but does that mean my info was compromised when I submitted it to Meta? 

7 REPLIES 7

S1mplyjoshua
Protege

Same issue, Currently have a support ticket open but its been 14+ days and I just get the same email saying "we are waiting for the relevant team to get back to us with the resolution to provide you in order to resolve your issue. In the meantime, if you have any further concerns, do let us know, and we will assist you accordingly. 

Daveryall
Honored Guest

Same script. Lip service only. No way to file a complaint. A very strange thing just happened as I was replying to your response. My headset froze and I had to reboot. I think I paid $800 cdn for junk!

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Daveryall & @S1mplyjoshua. We know how important it is for you to be able to make purchases again, and we want that for you as well. Thank you for working with our support team to find a resolution. We would love to look into your support tickets and see if we can provide you with some insight or an update. For us to do so, we ask that you please send us a private message, and we can take a look. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've already made multiple messages to your support team, all following the link you provided. 

 

Your team will respond one time, and then never responds again. I'm assuming this is a AI generated  support account replying to post, but here is the proof. 

Screenshot_2024-03-20-09-00-10-34_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

 

 

Hello again, @S1mplyjoshua, and thank you for that prompt reply. We do see that you've reached out to us via PM, and we will continue working with you there! Thank you for your patience, and we'll talk to you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I think all of these responses are AI generated as the narrative is basicly the same with slight variations and different names. Meta support is garbage!! 

Hey there, @Daveryall. We went ahead and messaged you via the PM you sent us. We'll talk to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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