01-19-2023 10:53 AM
Hi,
I added an account on my new Quest 2 for my wife and activated app-sharing. Now all apps show up in her account but can't be started. They all say "not installed" and when I click on them, they get priorized and nothing else happens.
I already deleted the user and turned app-sharin off and on. Nothing helped.
Thanks
Peter
01-19-2023 10:57 AM
Hey there, @Cheesy1976! We can definitely understand your concerns regarding your app sharing not working properly, and we'd love to help out! Try factory resetting your headset to see if that helps, we'll list the steps for this below for your convenience:
From the Headset:
Let us know how it turns out, we'll be looking forward to hearing back from you!
01-19-2023 11:26 AM
Hi,
I made a factory reset and installed an app. But I still have the same issue. I can't start the app with the second user.
Any other idea?
Peter
01-19-2023 11:38 AM
Thanks very much for getting back to us with that update, @Cheesy1976! We can try disabling it from our end and having you enable it again to see if that helps, please send us a PM so we can give this a try! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you!
01-19-2023 11:42 AM
I sent you a message.
01-24-2023 12:09 AM
Did they help you? I have been having the same issue with my wife’s account and it’s been a real headache!!
01-24-2023 12:25 AM
Yes they did. The problem was, that my wifes meta account was connected with her facebook account. We had to create a new meta account without any link to facebook and now it works.