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App shuts down when linking to an external browser

ozan-tribexr
Explorer

When our client app opens a link to an external browser, the Meta OS opens the Meta browser but shuts down the app unexpectedly.

It's seems to be related to the whether the OS is using the "Oculus APP Runtime" vs the "Oculus Browser".

Anyone have suggestions on what's happening here and how to workaround it. Thanks!

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there, @ozan-tribexer. We see that you are having issues with the Oculus Browser. We know how annoying it can be whenever our software suddenly acts up. Not to worry, we will be happy to help you look into this!

 

  • Could you please let us know if you are trying to access the browser through the headset itself or through the Oculus App on your phone/desktop?
  • Are you potentially trying to use this feature for business or development reasons? This way, we can be sure to offer you the best support related to your issue.
  • Could you please provide screen shots of any errors that you are experiencing?

Please provide this information as soon as you are able to. Once we have these additional details, we will be able to look into how we can best provide our assistance to you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again, @ozan-tribexr! We're just checking in to see if you still need any help with your Oculus web browser. Please let us know if you do, and we'll be happy to help you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ozan-tribexr
Explorer

Hi Thanks for the note. 

To answer your questions: 

  • Could you please let us know if you are trying to access the browser through the headset itself or through the Oculus App on your phone/desktop?

We are trying to access the browser through the headset itself. 

 

  • Are you potentially trying to use this feature for business or development reasons? This way, we can be sure to offer you the best support related to your issue.

We are using this feature for development/product reasons. We want to enable our users to use OAuth to authenticate and connect to some external services, in this case it's for connecting to their dropbox account. 

 

 

Thanks for following up! We appreciate you taking the time to respond to those questions so we can help you more effectively. We advise contacting support for developer accounts Here as soon as possible to remedy this issue as a next step. Thank you for your patience through this process! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ozan-tribexr
Explorer

Okay. Got it. Thanks!

-Ozan