Hey Yves-DM! Oh no, the move app has great features that we wouldn't want you to go without, lets see what we can do! We will provide a couple of steps to see if we can get your Move app to appear an function properly! Please complete the steps listed out below:
Log out of your mobile app
Reboot your headset
Sign back into your mobile app
Check for the Move app
If the above steps don't prove useful, then we recommend completing a factory reset on your headset. Before completing the factory reset, please be sure to turn on out Cloud Backup feature in order to save eligible game data from being deleted! Here is a link to an article that will go into more detail on our Cloud Backup feature: Oculus Cloud Backup! below will be the steps for completing a factory reset:
Hold down the power and volume down (-) buttons for 10 seconds until the USB update menu appears
Use the volume buttons to navigate through the menu to the factory reset option
Once the factory reset option is selected, press the power button to complete the action
Please let us know if these were able to help! if not, we can look into providing other steps to get you back to counting calories and continue to use the Quest 2 for your fitness goals!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
iT IS WORSE NOW !!!! I followed your step and now I'm stuck I can't use the oculus anymore
It iq asking me to pair with the phone but how cna I do that as if I check on the phone he said it is paired but I 'm stuck on the screen requiring to pair
Thanks for trying that! We ask that you please submit a support ticket through the link here: https://metaque.st/Support! When submitting your support ticket, please be sure to mention all the steps you have taken here to speed up the process and to prevent any steps from being repeated! Thank you for your patience with us thus far, we look forward to hearing from you via our email and chat support options!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Excellent! We're excited you're back in the game! Give us a shout out if you ever need us, we're here to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
