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Approving purchase request from my child's account

implicit.array
Honored Guest
  1. My son sent a purchase quest for an in game add-on.
  2. I received the purchase request via email, opened in desktop browser and clicked Purchase
  3. Then I click "Allow and Purchase"
  4. Another prompt appears: Leave Family Center and purchase app in Meta Horizon Store
    Your child will not be able to install this app until you purchase it for them in the next step.
  5. I click the "Go to store" button and the next page is "This page isn't available"

A similar experience occurs when trying to approve the purchase on my mobile device with the Meta Horizon app:

  1. Receive notification (Or go to notification directly)
  2. Open notification, click Purchase
  3. The same "Go to Store" prompt appears
  4. The store actually loads with a button that shows the price of the item. I click the button
  5. This item cannot be purchased here. Try purchasing it in the app.

I don't have a meta quest device myself, only my son does. If I try to purchase it on his device, it only gives me the option to send a request or not purchase it at all.

1 REPLY 1

Repoman_2
Honored Guest

I am also having this issue. I’m quite frustrated at the amount of time it takes to approve and make a simple purchase. Can someone please respond with a solution

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