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Apps won't update (Unable to Download - Unknown 11)

Kolanaki
Honored Guest

Wanted to hang out in VRchat, but it needed to update. Ok, hit the update button and it has just sat on "initializing" for over an hour. I go into the apps tray to update everything that has an update and it immediately just pops up with an error that says "unable to download unknown 11."

 

Internet connection works fine otherwise, and it's like it's not even attempting to do anything. It is effectively useless currently as every single app and game installed on it has an update available and it won't let me run anything until it updates, which it WONT DO!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there,

We see you are having some issues with updating to the current version of our OS version 69, to help remedy this please go you our Meta Quest software update tool here.

If you try that but are still experiencing problems, please let us know so we can look into this further.

 

In the meantime I hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again,
Just checking in to see if you still need any help?
If you do don't hesitate to get back in touch with us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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