03-21-2025 06:24 PM
I recently received 3 emails from the email.meta.com domain, are these legitimate?
I sent two different sets of proof of identification (identity card and driving license) but both were rejected. Other forms of identification do not have a photo so the only option left is payment details (which I don't feel safe providing, especially since my account already has my card details to begin with).
Please guide me on what to do because this is most frustrating, especially since identity documents I've been using for almost 40 years has been rejected.
03-26-2025 08:51 AM
Hi there,
Thanks for posting into our forum. We can see you're having some problems verifying the information on your account and a bit concerned if the email is from us or not, we'll be happy to help out and put your mind at ease! Would you mind sending us a DM to collect some information? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
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