I have been playing Asgard's Wrath 2 on Quest 2 and when I start the I am returned to the beginning. I have lost more than 20 hours of progress.
I have checked other games and there are no problems with saved data. There is still space on my device. I have checked the Meta support forums and Meta recommended contacting the developer directly. I contacted Sanzaru more than a week ago and have had no response.
I have confirmed that cloud saving is working. It seems that the only cloud save available for restore is the one at the very beginning of the game after it forced me to restart. My game achievements are still visible in the Meta system. All save data appears to be gone.
I have already submitted a report to Meta and contacted the developer after taking advice from these forums.
The game is unusable if I can't save my progress reliably. How do I claim a refund for this purchase?
We too expect that cloud backup works for Asgard's as it does for the rest of your applications. Thanks for your patience, @nathan-j-t! To authenticate and check underneath the hood, Direct message us for security purposes.
Please, include your Meta Full Name, Email Address and alias. All the best in the meantime!
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We're following up @nathan-j-t to confirm access to Meta Support DMs. It's possible that the last link created a runaround. Use the link below to direct message us the requested details and we'll review further:
Hey there @nathan-j-t! Thank you so much for reaching out to us. We understand you're unable to send us a direct message. Let's get to the bottom of this! Would you please follow the troubleshooting and attempt to send us a message again.
Clear cache and cookies for your browser
Re login to the site
If doing all these steps fail, then please attempt to use a different browser (i.e Google Chrome, FireFox, Edge.)
Let us know if this worked for you, looking forward to your response!
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I have sent you a private message with the details requested. This was not possible with Chrome or Firefox, even after following your instructions. I was only able to send a direct message with the Duck Duck Go browser.
From what we've been able to discover, 1) We must confirm that cloud backup is active before making any progress and 2) Be sure that we're signed into the correct account to save progress if multiple accounts are used on the same device. Keep us posted on the feedback received from the developer and report all bugs "here." All the best in the meantime!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Us here again, @nathan-j-t. Checking in to thank you for your patience once again while awaiting feedback from the developer. Our team will continue to dig for solutions on our end in the meantime! Keep us posted.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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