11-19-2023 05:50 AM
What's the Problem?
I was able to play 1.5 hours of AC Nexus, after which my game kept crashing. The game crashes on launch, about 5-10 seconds after pressing play on the app.
What Have I tried ?
Unfortunately uninstalling, and reinstalling did not yield any results. I even factory reset my headset, and reinstalled AC Nexus but still no luck.
Has anyone managed to find a fix, or is this a patch the Dev team will hopefully release?
I noticed the current version on the Meta store is from 2/11/23 , a couple of weeks earlier than the release date, so there was no 'day one' patch.
Solved! Go to Solution.
01-01-2024 11:53 AM
Hey everyone. I'm sorry to hear that this issue has still been ongoing for you, so I'd be happy to hopefully point you in the right direction.
Seeing as the issue is only with Assassins Creed Nexus VR, I would highly suggest reaching out to Ubisoft for them to get a more in-depth look as there could be something going on through their end. Along with that, I would also recommend submit bug reports for our engineers to catch wind of this. I wish there were more I could provide, but this is the best option I was able to find at the moment.
11-19-2023 08:48 AM
I'm having the same issue, No fix so far, If you have found a fix please let me know
11-19-2023 09:48 AM
Tried using the Quest games optimizer, yet still nothing. Even checking the performance monitor doesn't yield obvious results. Such a shame for the game, a I'm itching to play !
11-20-2023 09:11 PM
I have the same problem, I get the ubi splash but then I just get floating triangles and nothing happens. I'm on quest 2
11-21-2023 12:51 AM
Did you see this error aswell ? ^
11-25-2023 01:53 AM
I got the exact same problem on Q2, it works well on my Q3.
11-26-2023 01:31 AM
Did you find a solution ?
11-26-2023 02:37 AM
Update, The issue has not been resolved but I have found an alternative fix. After contacting Meta support, they refunded me as they could not help me further. I created a new Meta Account, repurchased the app and it works. Not ideal but it works
11-28-2023 03:19 PM
Hi there @sebastien.genou, we noticed that you are needing assistance with your Assassin's Creed: Nexus game. We understand how inconvenient a game crashing is, and we want to do all that we can to look into this for you. Being able to play a game that just came out can be very fun and it's important we help you out on this matter!
So that we can narrow down the issue, can you please let us know of the following:
We also noticed that @ahward21 has found something that works for them, if you want to look into it.
We hope to hear from you soon!
11-29-2023 12:29 AM
Thanks for your help !
We also noticed that @ahward21 has found something that works for them, if you want to look into it : " I created a new Meta Account, repurchased the app " it is not a solution, i have an account with more than 300 apps, i don't wan't to create an account just for that game...
Thank you again !
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