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Assassins creed nexus not loading

fadingisland414
Honored Guest

Uninstalled amd reinstalled it amd still not getting passed the startup loading screen ive also restarted my headset im on meta quest 2 and i still have alot of storage 

13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Thank you for reaching out to us, @fadingisland414! We understand that you're experiencing difficulty playing Assassin's Creed Nexus VR, but we're eager to get you back playing the game. You stated that you've uninstalled and reinstalled Assassin's Creed, have you taken any additional troubleshooting measures? We're curious if you're only experiencing this issue when attempting to play Assassin's Creed or if it's also happening with other games. We're also curious about the last time you updated your Quest 2 and the game Assassin's Creed itself. We kindly request that you answer our questions so that we can get you back to Assassin's Creed! We're looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, knock! We're here to follow up and see if you're still experiencing difficulty launching Assassin's Creed Nexus VR or if there's anything else we can help you with. If so, we kindly request that you respond to our previous conversation so that we can better assist you! Your time is greatly appreciated and we can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Same here i got ac nexus on a other account but it just shows me the ubisoft logo and then either a black screen or the blue cinematic background forever

 

Hey there, @CHILL.Y! We want to make sure that you have the best experience possible in Assassin's Creed Nexus, so let's work together to see what might be causing the game to get stuck while launching! 

 

First, we have some questions:

  • Is the app being downloaded from a Meta platform or through a third-party, side-loading platform?
  • Are you able to launch other applications? Does the problem occur with more than one app?
  • When did this start? Were any changes made beforehand?
  • Is the home environment having any issues?

We look forward to hearing back from you!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again, @CHILL.Y! We noticed that we haven't heard back from you yet. If you still need help with this, please reach back out with the answers to the questions we asked. We're more than happy to continue looking into this together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

From meta store and yes i can play breachers and other games this started around 3 days ago and no the home enviroment is fine

Thank you so much for getting back to us with this information! This helped us narrow down some steps that we have for you to try. Please give them a shot and let us know how they go!

 

Let's try the following:

  • We know that you have likely already reinstalled the application, but let's specifically do it in this order:
    1. Uninstall the application.
    2. Restart the headset.
    3. Reinstall the application.
  • Relog into the phone application.
  • Hard reboot of the device:
    1. Hold down the power button and volume-down button for 30 seconds until you hear the boot-up sound.
    2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.
  • Enable cloud backup and factory reset the headset.

We want to make sure that you are fully taken care of, so be sure to let us know if this works out for you or not!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @CHILL.Y! Just checking in with you about this app loading issue. If you still need assistance, please let us know and we will be happy to assist!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello. I could also not get the same problem to be resolved with that solution. How else can I solve this issue?

 

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