07-12-202409:17 AM - last edited on 07-12-202404:22 PM by AliceinVRworld
I am trying to get Meta support through support@store.metamail.com, but I feel like I am getting stuck in a loop. My Meta Quest Pro doesn't start up at all anymore after a period of inactivity. I created a ticket under the subject "battery issues" as there was no better option to choose.
After following all kinds of actions suggested by support, the Quest Pro still doesn't show any sign of life. Support is now asking me for all kinds of "order" information, which I have supplied, possibly for a recall since I am still under warranty. However, after this, I haven't received any further responses. When I ask for an update, the whole support process starts looping again.
It has now been 10 days since I first initiated the support request. Is there a way I can call someone at support, or can I contact them through any other means?
Hey there @Sergioaden! We'd love to help look into your ongoing support case regarding your Meta Quest Pro! Please send us a PM with your email case number, so that we can help get the ball rolling for you! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Sergioaden! We're just circling around to see if you are in need of any more support regarding your Meta Quest Pro. If not, always feel free to reach out to us in the future if any questions, concerns, or issues arise. We are always more than happy to assist our fellow Meta family members. We hope to hear you in our PMs soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
