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Assistance needed as headset keeps crashing

toprak.1315
Honored Guest

So my quest 2 keeps on crashing after 2 minutes while im in a call

1 ACCEPTED SOLUTION

Accepted Solutions

Hey @toprak.1315, thanks for taking the time to reach back out with that! We would recommend making sure that your apps are backed up, and then going through a factory reset to get the device back to a fresh state.

 

Hopefully this gets everything functioning normally for you again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey @toprak.1315! We're sad to hear that you are experiencing this and would like to get you back to gaming. Here at Meta we like for our customers to enjoy the best VR experience. How long has this issue been happening? And what steps have you tried if any to resolve the issue at hand? If you have not tried any that is perfectly fine. We just want to see what's next in the process to get this resolved for you as quickly as possible.

 

We look forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So since this month it started and my oculus keeps on crashing even if I'm not in a call

Hey @toprak.1315, we want to make sure that we're not telling you to do things that you have already done, can you let us know what, if any, troubleshooting steps you have gone through so far?

 

Can you also let us know what exactly is happening with your device:

  • Is a specific app crashing?
  • If so, what app?
  • Is the whole device turning off?
  • What do you see in the headset when this happens?
  • Do you get an error message, and if so what does it say?

The more information you can provide, the better equipped we will be to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So all games that take a lot of ram just makes my quest 2 freeze and I can't do anything 

And it won't even let me power it off

Hey @toprak.1315, thanks for taking the time to reach back out with that! We would recommend making sure that your apps are backed up, and then going through a factory reset to get the device back to a fresh state.

 

Hopefully this gets everything functioning normally for you again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again, @toprak.1315! We wanted to follow up with you to see if you were able to fix the issue regarding your Meta Quest 2 that keeps crashing after 2 minutes while you are in a call or if there is anything else we can help you with. If so, please feel free to reach out to us again, and we will be happy to help you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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