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Assistance needed in my account with code

mimoza.kuqo
Honored Guest

Hi! Haw can I remove old account from my VR and get new account There is sending me 8 digit code and asking for email is sending me 6 digits code and when sending other on my phone i don’t receive Is been a month try and didn’t work 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @mimoza.kuqo! We'd love to help you sort out which account is on your headset! To remove any/all accounts from a headset, you first need to perform a Factory Reset. The 8-digit code you may be seeing, is used for adding a Secondary account to the headset, whereas the 6-digit numeric code is only used when pairing a primary account to a headset. Please note that the secondary accounts are not added to the headset by pairing, and use a different method!

 

We hope this information was helpful! Please let us know if there's anything else we can assist you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @mimoza.kuqo! How's your day going? Just wanted to double-check and make sure we've been able to help get that headset working. If there's anything else you're curious about or need assistance with, just give us a shout!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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