Audio Link (Wireless) - Not working

[metaversechef]

Hello community,

I just recently bought a Quest 3s, but unfortunately the Audio Link is not working.
In my case : 

I would like to hear the sound of the quest on the computer.
I already tried different options :

- Repairing the Meta Quest Link software
- Switched between the output devices on my windows.

Please note that i am not wiling to buy a cable for this. i would like only to use it by air in order for me to play for example some games such as ''Pianovision'' 

Please advise. 

[MetaNinjaTurtle]

Hey there @metaversechef!

Thanks for joining us here at the Meta Quest Community Forums!

I see that your having some audio connectivity issues with your Quest 3s and your PC, here are some steps you could try:

1. Check the Meta Horizon PC app settings to make sure your Quest 3s is selected as the audio source:
   • Open the Meta Horizon PC app on your computer
   • Select Devices in the left menu and then click Quest 3s
   • Below Audio, check to make sure Quest 3s Headset is selected and that the audio slider is not muted, or set all the way to the left
2. Check to see if there are any updates:
   • Open the Meta Horizon PC app on your computer
   • Select Library in the left menu and then click Updates to check for updates
3. Make sure your PC has a speaker or form of audio output for the sound from the Quest 3s to be be outputted.

Here is a link for a public article for troubleshooting your Link audio -> Link

If this didn't work, don't hesitate to contact our support team here.

Hope this helps! 🐢

[metaversechef]

Hello @MetaNinjaTurtle ,

Thank you for your great explanation.
But unfortunately, applying the following fixes didnt work for me....

[MetaNinjaTurtle]

Hey there @metaversechef 

I understand, thank you for trying!

I'd like to ask you to contact our dedicated support team as they would have more resources to be able help you with your audio issue so you can get back to enjoying Pianovision!

Here is a link to our support team -> Meta Quest Support 

Thank you! 🐢