Hey there skimiboi, it's inconvenient when your applications decide to play hide and seek, but we'd be happy to lend our eyes for the search and rescue! First, we would advise clearing the Oculus application cache on your phone, then the Bluetooth cache. You can follow these steps to find the data caches you'll need to delete:
After you've cleared both data caches, open your Oculus mobile companion app, sign in, and then pair it to your Quest 2! If you still need assistance after following these steps, You can contact our Support team directly, or send us a private message. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
Hi Skimiboi and to anyone to has this issue
What i have found puts the oculus back to normal is that if you load any game through your phone then it should bring it back to life and everything should come back.
I do not know if this a permanent fix but it works to get all my games and other apps back
Hope this will help anyone with this issue 🙂
Hey there, SmuggAlley! That's quite the pickle you seem to be stuck in. We do want do advise if you do not have access to the mobile device currently paired, you can pair a different one as long as it is the admin account on the headset.
With that being said, if this option is also unavailable, we suggest testing a factory reset on the headset with the below steps:
Performing a factory reset will delete all headset content, and in-game data, to be started up as if brand new. Purchases previously made will still be linked to your Oculus account.
In regards to your in-game data. We do have an Oculus Cloud which developers can choose to opt-in and out of anytime. The developers can also choose exactly what they would like to be uploaded to the Cloud.
To find which of your downloaded apps are supported by Cloud Backup, as well as the last backup time and backup size:
Let us know how that works out for you!