10-31-202412:01 PM - last edited on 10-31-202412:02 PM by MetaNinjaTurtle
I've been away from my device for a couple years and I tried to start it up again and none of the games I purchased will load. I contacted support and they said they sent me an email. I guess they packed up all my stuff and sent it to me in an email that I don't remember getting, and now they cant reinstall even though I sent them proof of the game titles I had on my device.
@Lenneron unfortunately when meta shut down the old Oculus accounts, it was up to the account owner to create an new meta horizons account (yeah, I know it was a complete turd of an idea, as Oculus is still more associated with VR that meta horizons, which could easily be a holiday catalogue)
If you didn't get the email, or haven't yet read the email or haven't created the holiday catalogue account then all your apps and games are lost.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR.
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
