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Ayuda no me carga la app de quests 3 Help the quests 3 app doesn't load

Soul.s
Honored Guest

Recien compre el quest 3  y cuando quiero abrir el icono de app, la camara o algun icono que muestra el quest 3 en su inicio, no me abren, se queda cargando y nunca abre nada, placticamente lo unico que me deja abrir es el icono de configuracion... pero otra cosa se queda horas cargando solo comostrando el icono de cargando.

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I just bought the quest 3 and when I want to open the app icon, the camera or some icon that the quest 3 shows at the beginning, they don't open it, it stays loading and never opens anything, practically the only thing it lets me open is the icon configuration... but something else stays loading for hours just showing the loading icon.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We appreciate you reaching out to us to voice your concern. We definitely know how frustrating having your device stuck on the loading screen must be. So rest assured, we'll be happy to assist you. 

 

To start, we'd like to gather a few details from you so that we can take a further look into this:

  • How long has this been an issue for you?
  • What troubleshooting steps have you already attempted?
  • Have you tried rebooting the headset by turning it off and turning it back on?

We'll be  looking forward to hearing back from you on this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We noticed that we haven't heard from you in a while and just want to check in to see if you still need assistance. If so, feel free to reach back out to us. We'll be happy to help. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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