cancel
Showing results for 
Search instead for 
Did you mean: 

[BUG] - V76 Quest Pro has poor download speed, negatively affecting PCVR streaming

bowow
Protege

Since this is not only related to Virtual Desktop, I have updated the thread title.  The download speed on the Quest Pro headset is broken on V76 and you cannot achieve more than about 200mbps despite having a strong 2400mbps Wi-Fi connection.  This was not a problem in V74.  I reported this using the in-headset bug report tool with each micro-release of V76 in PTC, yet Meta still chose to ship a broken update to the main branch anyway.

My original post:

Since installing PTC v76, I experience high network and decoding latency while running Virtual Desktop, especially at high bitrates (>200mbps).  This started immediately after installing PTC v76 and persists after reboot.  Another Quest Pro still on v74 on the same network connecting to the same PC with the same settings experiences no issues.  Additionally, the problem happens whether I use 5GHz or 6GHz Wi-Fi.  It seems something is causing the headset to bog down and not be able to process the stream and decode it fast enough.  Using the 'boost clock rates' option in Virtual Desktop helps but does not resolve the issue.

8 REPLIES 8

bowow
Protege

This is still a problem on the latest PTC update I just received, V76.1020 (build ending in .330).  I reported in-headset as well.

fufufah
Explorer

I have the same thing. Moreover, it doesn't matter whether I use VD or Air Link. It's usable only with bitrate < 200, although before I used 650 without any problems, lol.

bowow
Protege

Still a problem on PTC V76.1020 (build ending in .340).

Bobby_Vtb
Protege

Still happens in the standard release of V76

 

bowow
Protege

Yep it is broken in the official release; I guess all those bug reports I sent in headset were ignored as usual.  Note this issue is not just related to Virtual Desktop.  The download speed is basically capped at 200mbps due to some problem with this update.  You can verify this using a locally hosted speed test server.

Bobby_Vtb
Protege

https://communityforums.atmeta.com/t5/Get-Help/After-V76-release-Quest-pro-s-download-speed-is-cappe...
I've also post it to show other concerns
but yeah they don't really care about us anymore 😞

CaptainCrash101
Honored Guest

Running into the same issue. I decided to restart my headset today to have it update and boy do I regret it!

becaring
Honored Guest

Same issue here.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?