01-28-2023 11:20 AM - edited 01-28-2023 11:21 AM
I can't fill out the form because it says my postcode is invalid when it's the correct one.
Solved! Go to Solution.
02-02-2023 11:02 AM
Thank you for confirming! Please try following the steps I've listed below and let me know if that works for you:
Please let me know if those steps worked and if you were able to reach our support team.
01-29-2023 05:46 PM
Hey there @MrGrumf, thanks for reaching out! We see you are having trouble filling out a form. We understand how unpleasant that is, so let's get this squared away!
We have a few questions we'd like to ask:
Once you provide this information we will be happy to assist you further. We're looking forward to hearing your response!
01-30-2023 05:03 AM
Hello, I did the necessary to change my left controller of my meta quest... It is guaranteed so I am within my rights, but the problem when I enter the information to receive the transport labels is that when I enter my postal code which is FRENCH it marks me invalid, although I know that the postal code is good because I even tried with others
01-30-2023 08:39 AM
Hey there, @MrGrumf! We appreciate you getting back to us with that information. If we understood you correctly, you are experiencing some issues while doing a Self-Serve Return. We definitely understand how worrisome that can be and we'd love to help you get this issue sorted out! We would like to get you over to our dedicated Support Team so that we can do some more extensive troubleshooting with you. Please click here to connect to a specialist so that we may further assist you!
01-30-2023 08:43 AM
Are you doing it on purpose? I just told you that the French Postal Code does not work!
01-30-2023 11:58 AM
We apologize for this inconvenience as this is not the experience we want you to have with us. We simply wanted you to contact our support team so we could get you the help you deserve. In order to connect you with one of our fantastic agents and have a better look at this for you, it's why we provided the link. So that we can get you in touch with our support team, we will go ahead and guide you using steps to help you get connected with them.
In order to start a support ticket, please select the following:
There you can choose how to get connected with our agents, and you can write in description the actual issue your having. We hope this post finds you well and if you have any other questions don't hesitate in letting us know.
01-31-2023 05:24 AM
Do you realize the architecture of your site? I can't even find what you asked me
01-31-2023 11:37 AM
Apologies for any and all confusion caused! I'll be stepping in on behalf of the support team from here on. I'd be more than happy to clarify everything for you, as well. But first, can you confirm for me if you're using the French support site or the English support site (this is to help me know which steps to provide for you since it's looking like the self-serve option isn't working properly for you)?
02-01-2023 04:42 AM
in english
02-02-2023 11:02 AM
Thank you for confirming! Please try following the steps I've listed below and let me know if that works for you:
Please let me know if those steps worked and if you were able to reach our support team.