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Back quest 2 accessory

MrGrumf
Honored Guest

I can't fill out the form because it says my postcode is invalid when it's the correct one.

1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for confirming! Please try following the steps I've listed below and let me know if that works for you:

 

  1. Click the link here to access our support page.
  2. Next, under Choose a product or select another option, click "Orders and payments" (as mentioned, we know you're having issues with your left controller, but this will be the simplest way to get you in contact with our support team since the self-serve option is not working correctly).
  3. Next, scroll to the last option and click "Other product purchase issue".
  4. After that, you should be taken to a page that gives you four different options to contact us. You can then choose to email, live chat, request a callback, or chat via WhatsApp. From there, our support team will be able to better look into your controller issue and get you properly taken care of.

 

Please let me know if those steps worked and if you were able to reach our support team. 

View solution in original post

11 REPLIES 11

MetaQuestSupport
Community Manager
Community Manager

Hey there @MrGrumf, thanks for reaching out! We see you are having trouble filling out a form. We understand how unpleasant that is, so let's get this squared away! 

 

We have a few questions we'd like to ask:

  • Which form are you trying to fill out?
    • Are you trying to make a purchase, or add a payment method?
  • When did you first notice this issue?
  • If you are within the United Kingdom, we have a specific postal code format required with a space between the first 3 and last 3 characters.
    • Please make sure your UK postal code is written with the following format: XX# #XX
    • Example: AB4 5CD

Once you provide this information we will be happy to assist you further. We're looking forward to hearing your response!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MrGrumf
Honored Guest

Hello, I did the necessary to change my left controller of my meta quest... It is guaranteed so I am within my rights, but the problem when I enter the information to receive the transport labels is that when I enter my postal code which is FRENCH it marks me invalid, although I know that the postal code is good because I even tried with others

MetaQuestSupport
Community Manager
Community Manager

Hey there, @MrGrumf! We appreciate you getting back to us with that information. If we understood you correctly, you are experiencing some issues while doing a Self-Serve Return. We definitely understand how worrisome that can be and we'd love to help you get this issue sorted out! We would like to get you over to our dedicated Support Team so that we can do some more extensive troubleshooting with you. Please click here to connect to a specialist so that we may further assist you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Are you doing it on purpose? I just told you that the French Postal Code does not work!

We apologize for this inconvenience as this is not the experience we want you to have with us. We simply wanted you to contact our support team so we could get you the help you deserve. In order to connect you with one of our fantastic agents and have a better look at this for you, it's why we provided the link. So that we can get you in touch with our support team, we will go ahead and guide you using steps to help you get connected with them.

 

In order to start a support ticket, please select the following: 

  • Click on "Orders an Payments"
  • Then "Other product purchase issue" (We know this option is not what your exact issue, but it will get you to the following options.)
  • Finally, it will have 4 options for you which are: 
    • Email, Chat, Chat via WhatsApp, and finally Request callback

 

There you can choose how to get connected with our agents, and you can write in description the actual issue your having. We hope this post finds you well and if you have any other questions don't hesitate in letting us know.  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MrGrumf
Honored Guest

Do you realize the architecture of your site? I can't even find what you asked me

Apologies for any and all confusion caused! I'll be stepping in on behalf of the support team from here on. I'd be more than happy to clarify everything for you, as well. But first, can you confirm for me if you're using the French support site or the English support site (this is to help me know which steps to provide for you since it's looking like the self-serve option isn't working properly for you)?

MrGrumf
Honored Guest

in english

Thank you for confirming! Please try following the steps I've listed below and let me know if that works for you:

 

  1. Click the link here to access our support page.
  2. Next, under Choose a product or select another option, click "Orders and payments" (as mentioned, we know you're having issues with your left controller, but this will be the simplest way to get you in contact with our support team since the self-serve option is not working correctly).
  3. Next, scroll to the last option and click "Other product purchase issue".
  4. After that, you should be taken to a page that gives you four different options to contact us. You can then choose to email, live chat, request a callback, or chat via WhatsApp. From there, our support team will be able to better look into your controller issue and get you properly taken care of.

 

Please let me know if those steps worked and if you were able to reach our support team.