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Banned from Horizon Worlds, but never even played

d4cl00
Honored Guest

Hi!

I have been looking for Horizon Worlds this year but could not find it in the list of apps or the store. When I used the Meta Horizon app and selected to join a world instead I see a partially blocked error message:

"Your account is restricted right now, due to several violations against our Conduct in VR Experiences policy, you can't access Meta Horizon Worlds - For more details about this, please c...."

However, I never played Horizons Worlds before, nor did I receive any messaging around violating anything. I suspect this error is... in error. How do I get access?

I am in the Netherlands, where the product according to Meta should be available.

Thanks!

 

1 REPLY 1

ShawnPaulElliott
Honored Guest

It's doing it to me too for no reason. Horizon works fine with the same account when using it on the Quest. I have sent emails and screenshots and Meta can't figure it out. It's really ridiculous. Customer service is awful. 

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