Bar menu not showing

[emi.cruz.148]

I got my quest 3  a couple of days ago and had several issues with it, the elite strap didnt charge the headset, it wouldnt update so i couldn't play anything, and the bar menu wouldnt load and i only had access to the store.

I solved the "update issue" by sideloading the update using meta's pc update tool
I solved the strap issue by removing it and cleaning(???) everywhere where there might be a sensor

But i cant find a solution to not having access to the bar menu, i found work arounds to get to options and stuff like that (for example if you click search in the store you get a keyboard , said keyboard has a settings button wich gives you acess to a bunch of stuff like airlink and other stuff)

I contacted support and they told me the basic ones like factory reseting, hard rebooting and so on, but none of them helped.

So does anybody know what can I do??

I was wondering if there's anyway I can install older firmware too see if it solves it and then update.
But im realizing that I can enable USB transfer because I dont have access to the notifications i con

[MetaQuestSupport]

Hello! Thanks for reaching out to Meta Store Support.

We know you have already spoken our Support Team and were unable to find a resolution to the missing menu bar not appearing. 

We appreciate you wanting to get full access to the Metaverse without restrictions and we want to do our best to make this happen! If you would like to send us another PM we may need to look into a possible replacement device and to ensure we did not miss any troubleshooting steps to make sure everything is covered please send us another PM and we will do our best to get this issue resolved for you. 

[emi.cruz.148]

Ok, I'll contact again tomorrow, but they already told me they can't send a replacement beacuse my country is not supported. Thank you for answering.