05-11-2023 08:35 PM
Hi, I've had my quest for a couple of years. Just recently updated it with this latest firmware update and now the Quest won't charge to 100% anymore. Anytime I leave it charging it charges very slowly and there're some instances where it'll say it's at 100% but when I unplug it, it goes back down to 95% - 97%. I haven't seen the charging light go green not even once. I assume it's a firmware issue because I've been seeing people with the same problem and it hasn't done this before I updated it. My girlfriend even has this issue with her Quest. Is there any concrete fix to this at all? I've tried numerous things such as reboot looping and replugging it. All of that. I don't wish to factory reset but if it comes down to it, then I'll give it a go.
Solved! Go to Solution.
06-20-2023
10:36 AM
- last edited on
06-22-2023
12:44 PM
by
TheAntiSocializ
Hello there! Thank you for responding so quick. So it appears that the battery's life is as it should be, with the exception of the green indicator not flashing when completely charged. We strongly advise you to report this so that our engineering team can determine how many users are affected. We'll also provide a wonderful article on how to maximize battery life and how to report a bug below.
To report a bug from your headset:
Maximize the battery life of your Meta Quest headset
We hope you find all of this information helpful. Please don't hesitate to contact us if you have any more concerns or issues, we'll be happy to assist you.
06-20-2023 12:18 PM
Thank You for your replies! I will report it!
12-19-2023 07:49 AM
I have the exact same problem as mentioned above. Since the update, the maximum charge I get is 97% and the light never turns green.
12-22-2023 01:26 PM
Hey @Brock_I! We appreciate you bringing this to our attention, and want to make sure we look into this as thoroughly as possible for you.
Just so that we are able to assist you to the best of our ability, we do have a few clarifying questions for you:
We look forward to hearing back from you and working together on this!
12-24-2023 10:54 AM
Hey again, @Brock_I! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with your battery not charging to 100%. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!
01-07-2024 12:33 PM
Good Afternoon,
Yes I am still experiencing the same problem. Sometimes I will get the green light but not always and I never get a full battery anymore. 96% is the maximum I get.
Thanks
01-07-2024 03:29 PM
Mine just started charging to 100 with green light at times and other times no green light but 100%. There is no rhyme or reason as to when and why. I generally use mine for 1 - 1.25 hour with no problem and still have 30% or so.
01-12-2024 06:53 PM
Hey there, @Brock_I! We appreciate your feedback regarding the unsuccessful outcome of the steps provided. We want to explore other potential options and troubleshooting measures to address the problem with your device. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hello, @LionColeWatson! Your device doesn't seem to be charging to 100%. We genuinely want you to have a fantastic time with your VR experience, so we'd be delighted to lend a hand! We'd like to provide you with a few steps that might help. Please continue with the following:
01-14-2024 09:52 AM
Hello again @Brock_I! We were curious to know if the troubleshooting steps we provided were successful in resolving your battery issue. Please inform us if you still require our assistance!
3 weeks ago
I have this same issue one 2 of my headsets. They both go to 97% as the other users stated. They both won't go green.
Botth were working fine prior. What is the solution?
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