cancel
Showing results for 
Search instead for 
Did you mean: 

Battery Issue

Unethical24
Honored Guest

Screenshot 2024-08-27 192156.pngScreenshot 2024-08-27 192205.pngI don't know if anybody else has this problem but today my quest 2 started having burning smell but still is working, but when I connect it with my computer using Meta Quest Link PC app in the devices section it shows 100% battery in the headset which I had charged shows active but at the other hand shows some general device problem and crashes and shows 0% battery but keeps running. It was bought recently is there anyway to claim warranty or could anyone help me 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi Unethical24,

 

We'd like to help you with your Meta Quest 2 device issues. Please could you reach out to us in a private message so that we can look into this further? To do so, simply click on our name to access our profile page or click on the provided link. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

 

Meta Quest Support

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?