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Battery Leaked in controller, Showing SOS signal

Luaaaaaa22
Honored Guest

My battery from inside my controller leaked into it and not hasn’t been working after cleaning it, leaving it out over night, unpairing and re pairing it, factory resetting the headset, changing the battery. Nothing 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello,

 

Thank you for contacting Meta Store Support. We appreciate you bringing this to our attention.

 

If the new AA batteries that came with your Touch controller(s) leak or are not working, follow your local regulations to dispose of them safely, and replace them with another set of batteries.

If possible, please provide the expiry date from the battery label.

If you used the original batteries that came with your Touch controller(s), you can follow these instructions to clean the battery compartment of your controllers:

Work in a well-ventilated room and wear household gloves and glasses
Take care when handling the controller(s) to avoid touching any leaked material
Clean any residue off your controllers using a toothbrush or cotton swab
If necessary, you can neutralize residue with a few drops of a mild acid like lemon juice or white vinegar
Allow the controller(s) to dry completely before reusing.
Once you have replaced your controller batteries, please follow these practices for best results:

Do not mix and match different battery brands in the same device.
Do not mix old and new batteries. Replace them all at the same time.
Remove batteries from devices that are being stored for extended periods without use.
Remove spent batteries from Touch controllers promptly.
Do not disassemble, pierce, or attempt to modify batteries.


If you have any further questions or concerns, please don’t hesitate to reach out.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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