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Battery life and replacement

Aralmo
Explorer

Hello, I think I overused my quest 2 the last year 😛 
Battery life is less than an hour for me already, is it possible to replace it?

 

Thanks!

25 REPLIES 25

Good day! Since you haven't sent us any private message, we're keeping a watch on you and wondering if you still require our help. If you do, kindly let us know so that we can continue helping you.

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Yes I still need help. Not sure where to private message you. It seems there are many people with the same question… can the battery be replaced??:

I gave mine to a friend who only plays plugged in and bought a new one in the end. 

But based on friends experience who went on the official and aftermarket I would recommend to go to the official service. I would not dare to use the ones with aftermarket batteries you can clearly feel how hot they get and official replacement is just like new.

 

Hey there, @ssshouston! Not to worry, we'd be pleased to assist you so that we may discuss your options. We'll leave the link below so you may send us a private message so we can continue assisting you.

 

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ssshouston
Honored Guest

OK, I think I got to the right spot. Can the battery be replaced in the oculus? I can only play 1 1/2 games of walkabout mini golf before it dies. Yesterday I noticed that after I got the first warning that the battery is low the second warning of "very low" came within a few minutes and shut off almost immediately. Whereas normally I will get the first warning and then have 10-15 min. before the second warning and then shut down. 

We were not shutting the thing down the first year we had it not realizing we needed to. This past year we have shut it down completely when charging or not playing but the battery just is not the same. It looks like it still charges to 100%. 

Hey there, @ssshouston. We'll want to move over to PMs to continue helping out with this, we'll have to get a ticket created for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @ssshouston. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have lost my charger that came with the headset, could I get a replacment?

Hey there! @Devilin83! Unfortunately, support wouldn't be able to issue a replacement for a lost item, as it would violate the warranty guidelines. I would be happy to provide you with this link to the store page so you can see about getting another charger!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

What if my warranty was still active?

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