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Battery life is at under 2 hours, using headset pack

TheSheepKing
Level 2

Hey, I bought my headset about three weeks ago, and I’ve noticed my headset battery seems to drop to 0 in around an hour to an hour and a half, even with the strap battery plugged in to it, is there something defective? I’ve made sure to follow all the recommended battery extension steps. Any help would be great!

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MetaQuestSupport
Community Manager
Community Manager

Hey there, friend! Please send a PM so way may gather the necessary details in order to assist you further with your battery drainage issues. 

 

Please copy and paste this link into your browser https://metaque.st/CommunitySupport or click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, that you must be signed into the community first to send us a private message.

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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, friend! Please send a PM so way may gather the necessary details in order to assist you further with your battery drainage issues. 

 

Please copy and paste this link into your browser https://metaque.st/CommunitySupport or click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, that you must be signed into the community first to send us a private message.

It sounds like a problem with the external battery, or its charging state.